Returns & Exchanges

At BLKBRD SHOEMAKER, we take pride in our craftsmanship and want you to be perfectly satisfied with your purchase. If your handcrafted footwear isn't a perfect fit, we offer a 14-day return and exchange window for all unworn items in their original condition.

1

Initiate Your Request

Contact our concierge team via email with your order number and the reason for your return or exchange to receive a Return Authorization.

2

Prepare the Package

Place the unworn shoes back in their original luxury box, ensuring all dust bags, shoe horns, and protective packaging are included.

3

Ship the Item

Affix the provided shipping label to the outer transit box and drop it off at any authorized courier location.

4

Inspection and Refund

Once our artisans inspect the returned pair for quality assurance, we will process your full refund or dispatch your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing